WARRANTY
POLICY
WesternPack product is warranted to be free from defects
in materials and workmanship for the life of the item. Our warranty
applies for the purposes intended, under normal conditions only. The
warranty does
not cover damage caused by normal and typical wear, accidents,
airline mishandling, unreasonable use, negligence, improper care, damage from abuse, or unauthorized repair.
If believed to be defective, please return the product to KORUS
CO., Warranty Service Department, 1353 Oakland Road,
San Jose, CA 95112. If reviewed and found defective, we will
repair or replace the item at our discretion. The warranty does not cover shipping
charges to the service department. Other repair and/or service fee may
apply if the product is not covered under the warranty guidelines.
WARRANTY SERVICE CENTER
KORUS Co., Inc.
Warranty Services
1353 Oakland Road
San Jose, CA 95112
CUSTOMER SERVICE
Other customer service inquiries can be answered by one of our representatives:
888-KORUS-CO (567-8726) (toll free)
408-885-1353 (local – direct line)
Or
Click on CONTACT US and
write to us with detailed information.
One of our representatives will respond promptly with further assistance.
F.A.Q.
· How do I go about getting my bag
repaired?
You will need to contact our repair technician at our warranty services
department. Please visit our “customer service” link for further
instructions.
· How do I know if my bag is covered under
warranty?
Your product will need to be examined by one of our repair technicians who
will determine whether the damage is covered under warranty. If the
warranty applies, there will be no charge to you for the repair. If the
warranty does not cover the damage, the repair center will notify you of the charge
prior to repair.
· I love my pack, but need a replacement part? How do I
get that?
Contact our Warranty Service Center (1888-KORUS-CO)
for details on how to retro fit your pack.
· What are the
regulations for Carry-On bags for Airlines?
Most US airlines allow a maximum of two carryon bags. The maximum dimensions
for one bag must not exceed
22" x 14" x 9" or 45" overall. The second bag must
be smaller in size to fit under an aircraft seat. Carryon standards vary
from airline to airline. Therefore, travelers are advised to contact their
airline prior to departure to ensure the size standards are met.
· If I don't find a backpack at a store or
online, can I special order it?
YES, you can special order the pack you want from your
local KORUS (WesternPack)
retailer. However, the special order agreement is between you and the
retailer. Since KORUS does not sell at a retail level,
we can't dictate to a store how they handle their business and/or if they
take special orders.
· I am a retailer and would love to carry KORUS (WesternPack)
products. Who do I contact?
We would love for you to carry our products as well! If interested in carrying
our packs, please contact our KORUS (WesternPack) Customer
Service Department (1.888.KORUS.CO) and they will put
you in touch with the appropriate Sales Representative.
· How do I clean my KORUS pack?
We recommend you clean your pack with a damp cloth as necessary. Do not
machine wash or use detergent or bleach. Line dry. Washing leather is
not recommended. Keep any electronic device dry while washing.
· Is KORUS hiring? Who do I contact to seek for a position?
Although we would enjoy inviting all of you to "join our happy ranks,"
we do not post positions via our Web site. However, please feel free to send in your resume
and cover letter! We are always looking for bright, ambitious
individuals!
Korus Co., Inc.
Attention: Human Resources
Info@westernpack.com
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